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Privacy and Cookie Policy

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Privacy Policy for Stitches of Bridgnorth Ltd T/A Embroidery Express
Effective Date: 02/09/25

At Stitches of Bridgnorth Ltd T/A Embroidery Express (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website www.embroideryexpress.co.uk (“Website”).

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: Name, email address, phone number, and postal address when you place an order or contact us.
  • Order information: Details about the products or services you purchase, including size, quantity, and customization preferences.
  • Payment information: Payment details processed securely through third-party payment providers (we do not store your card information).
  • Website usage information: Data on how you use our website, such as IP address, browser type, pages visited, and time spent on pages, collected via cookies and analytics tools.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To communicate with you regarding your order, account, or inquiries.
  • To send marketing communications, if you have opted in to receive them.
  • To improve our website, products, and services.
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

  • Service providers who help us operate our business, such as payment processors, delivery companies, and IT service providers.
  • Legal authorities if required by law or to protect our rights.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics information. You can manage or disable cookies through your browser settings, but this may affect website functionality.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access, correct, or delete your personal data.
  • The right to object to processing or request restriction.
  • The right to withdraw consent at any time.

To exercise these rights, please contact us at [email protected].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites, and we encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the “Effective Date” revised.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:


Email: [email protected]